FAQ
FAQ โ Frequently Asked Questions
๐ฆ What are the availability and production times?
The items for sale on this site are always available to order . Production times are 2/3 working days . To be sure you can always contact me to have a more precise timing.
If an item is not available or you request customization (such as the color of the lace), average production times are approximately 7 working days .
All pieces are handcrafted with care : this takes time, but guarantees a unique and long-lasting result.
๐ Shipping and costs
Shipping costs vary based on the postcode and country of destination .
To view them, add the product to your cart, log in to your account and enter your postcode: the system will automatically calculate the amount.
โ๏ธ Do you want fast delivery ? Contact me before placing your order and we will find the best solution.
๐ Free shipping for orders over โฌ60 in Italy and over โฌ99 in the EU. There may be problems with deliveries to European islands, in this case contact me.
๐ Can I return an item?
Dogstar Wood Lab products are made to measure or to order , therefore returns are not permitted , except in the case of obvious damage upon arrival (with photographic proof).
Wood can naturally wear out over time, but with proper use the product will last a long time.
๐ฌ For any problem or doubt, I am always available to find a solution.
๐ง Are the products water resistant?
Yes, each item is finished with protective vegetable oil .
Occasional contact with water is not a problem . However, prolonged immersion in salt or chlorinated water may ruin the finish.
In that case, you can restore the protection with a new coat of oil. Contact me and I will be happy to explain how to do it.
The paracord cord is water resistant. After contact, the product will remain wet until completely dry.
โ ๏ธ Can I have allergies?
I use untreated wood and only vegetable oil (tung oil) for protection.
No chemicals or synthetic paints are used.
Unless you have specific allergies to wood, you shouldn't have any problems .
๐ I would like to order more pieces. Are there any discounts?
Of course! For multiple or customized orders , do not hesitate to contact me: together we will find the solution that best suits your needs .